關(guān)于我們
售后服務(wù)
??? 客戶服務(wù)中心是艾荔艾非常重要的部門之一。她的主要工作是：接受客戶綜合業(yè)務(wù)咨詢，為客戶提供技術(shù)支持；受理、協(xié)調(diào)、處理客戶投訴，解決客戶的疑難問題；主動與客戶溝通、聯(lián)系，了解客戶的感受和需求，及時(shí)將客戶信息反饋至各相關(guān)管理部門和生產(chǎn)企業(yè)并妥善處理。
????客戶服務(wù)中心下設(shè)客戶管理部和技術(shù)服務(wù)部。客戶管理部主要受理客戶的綜合業(yè)務(wù)咨詢，技術(shù)服務(wù)部主要為客戶提供產(chǎn)品售前、售中、售后的技術(shù)支持和解決方案。為了使每一位客戶在艾荔艾都能得到滿意的服務(wù)，并與公司保持良好的信任關(guān)系，我們強(qiáng)調(diào)客戶服務(wù)的針對性和有效性，并實(shí)行了受理負(fù)責(zé)制，即對客戶的每一個(gè)電話、每一個(gè)問題負(fù)責(zé)，使彼此增進(jìn)感情、加深了解。如果您有任何有關(guān)我們產(chǎn)品的問題和需求，或者對我們的服務(wù)有任何意見與建議，歡迎您隨時(shí)與我們溝通，我們將盡心盡力，竭誠為您服務(wù)。您的滿意是我們服務(wù)的宗旨,公司與客戶的共同發(fā)展是我們執(zhí)著的追求。
????面對未來，艾荔艾客戶服務(wù)中心全體員工將以關(guān)愛溫暖客戶，用心服務(wù)，用服務(wù)鑄造輝煌！
退貨原因
產(chǎn)品時(shí)限
處理辦法
備 注
質(zhì)量問題
購買之日至12個(gè)月內(nèi)
調(diào)換或免費(fèi)修理；補(bǔ)償運(yùn)費(fèi)
特殊情況
特殊處理
13個(gè)月至180個(gè)月
有償維修或收取零部件的成本費(fèi)
營業(yè)錯(cuò)發(fā)
三個(gè)月內(nèi)退回
憑單據(jù)補(bǔ)償退貨來回運(yùn)費(fèi)
?
用戶進(jìn)錯(cuò)貨
二個(gè)月內(nèi)退回（憑購貨清單）
免費(fèi)調(diào)換
包裝應(yīng)
完好無損
定制產(chǎn)品
購買之日起6個(gè)月內(nèi)
原則上折扣30%
具體折扣
視情況而定
6個(gè)月以上
不退換
滯銷積壓
購買之日起24個(gè)月
在上年度銷售業(yè)績1%以內(nèi)免費(fèi)調(diào)換，超出1%折扣5%接收
以售后服務(wù)部
處理意見為準(zhǔn)
25個(gè)月至30個(gè)月
折扣15%接收
31個(gè)月至36個(gè)月
折扣30%接收
超過36個(gè)月
協(xié)商解決
停銷產(chǎn)品
通知期限外退回
不退換
?
Our Vision: Winning in the Specialty Metals Business by Creating Excellence Through our People.
Our Mission: Exceeding the Expectations of Specialty Metals Customers Worldwide, to the Mutual Benefit of our People, Customers, and Suppliers.
Ailiai Metallic?Material?was founded in 2002. Over the past?10 years, the company has enjoyed continuous growth through the expansion of alloys offered, markets served, customer base, geographic growth and acquisitions. All?national locations export products around the world; our products are also available through Ailiai Metallic?Material? divisions in China,?Hongkong and America.
Commitment to Service
Ailiai Metallic?Material?is committed to quality service for our customers. The hallmark of our success has been superior customer service, with a staff of salespeople, metallurgists, and quality control professionals to support the needs of our customers. We stock a large variety of alloys and have extensive processing capabilities, both of which enable us to provide prompt shipment of stock size material and custom cut parts.
Commitment to Technology
Ailiai Metallic?Material is a technically focused organization. Today, a staff of degreed engineers provides our customers with technical expertise in a broad range of applications, helping solve customer's problems on a daily basis. Our extensive laboratory capabilities permit material evaluations, including selective destructive testing.
Commitment to Quality
Ailiai Metallic?Material?is committed to quality and was one of the first metal suppliers to achieve ISO 9001:2008 certification. We have Special Process Approvals and are also; AS9100 certified, GEAE (General Electric Aircraft Engine), Rolls Royce approved, Pratt & Whitney LCS approved, IPPC certified.
Customer Satisfaction Survey
Please take our Customer Satisfaction Survey, we appreciate your feedback.